Customer Service
Ordering Information
Order On-line:
You may order any item shown on our website through our Secure On-line ordering system. Prior to ordering you may discuss any questions with a Customer Service Representative by calling 1-800-789-6633 between the hours of 9:00 a.m. and 5:30 p.m. (Eastern Time).
On-line Quick Ordering:
If you have our catalog or know exactly what you want you can use our Quick Ordering page by clicking on the Quick Ordering link in the menu on the top of any page. This will allow you to view and order all of the items available on our website from one convenient page.
Telephone Orders:
USA & Canadian Customers Call Toll Free at 1-800-789-6633 24 hours a day.
FAX Orders:
USA and Canadian Customers FAX Toll Free, 1-800-880-7141.
International Orders:
Please phone us at 678-376-7600 or Fax: 678-376-7577
Mail Orders:
Mailed in orders must include shipping costs. Prior to ordering you may obtain shipping costs and discuss any questions with a Customer Service Representative by calling 1-800-789-6633 between the hours of 9:00 a.m. and 5:30 p.m. (Eastern Time). Send your order to us with Check, Money Order or Credit Card Number and Expiration Date. (Do not send cash) Our Ordering Address is...
Protective Products Int'l, Inc. 140 Kerry Lane Wauconda, IL 60084 Attention: Order Department
Order Confirmation and Status
Protective Products will send you emails confirming the receipt and shipment of your order. You may also call us at 1-800-789-6633 from 9:00 a.m. to 5:30 p.m. Monday through Friday (Eastern Time) and a Customer Service Representative will be happy to assist you.
Payment Information
Credit Cards:
For your convenience, we accept American Express, VISA, MasterCard and Discover.
C.O.D.:
C.O.D. orders are subject an additional fee of $12.50.
Net 30 Open Account:
Prior credit approval required. You may call or email us to request a credit application. Past due accounts are subject to a Finance Charge of 1-1/2% per month, 18% per year. Returned checks are subject to a $50.00 fee.
Credit Card Security
Our Checkout page connects to our server in Secure Socket Layer (SSL) protection mode which is a highly encrypted channel. Your credit card number and order information are immediately transferred to a computer inside a firewall which is inaccessible from the Internet.
The protection of your personal information is important to Protective Products, and as a result, we would prefer not to accept orders containing credit card numbers by email. We will gladly accept your order by phone at 1-800-789-6633 or by fax at 1-800-880-7141.
When your order is received by Protective Products, your credit card number will be entered into a Point of Sale terminal where the purchase amount will be authorized electronically. Billing for the charge should occur on your next credit card statement.
Shipping Information
On-line Orders UPS Ground - Lowest Cost Delivered in 1 to 6 days. UPS Ground is the only available shipping option on our website due to the unique size and weight characteristics of most of our products. The technology to manipulate the combination of items to acquire the lowest possible Air Shipping cost is not yet available. We also believe that when our customers require expedited shipping services they need and deserve the attention of a live customer service representative that can assure a time sensitive delivery. We will always ship your items using the most economical means possible. If your order exceeds 200 pounds and can be shipped UPS Hundredweight you will be charged accordingly. Phone, Mail and Faxed Orders UPS Ground - Lowest Cost Delivered in 1 to 6 days. Next Day Air - by 10:30am (most locations) Saturday delivery available at an additional charge. (most locations) Next Day Air Saver - by 4:30pm (most locations) 2nd Day Air - Economical and FAST. 3 Day Select - Guaranteed in Three Business Days. UPS Hundredweight - Economical Service For Large Shipments For orders that exceed 200 pounds by Ground and 100 pounds by Air. (Ask your customer service representative for details) Ground Freight prepaid on trade orders over $3,000.00 (Continental U.S. only) Protective Products has a state-of-the-art order entry and tracking system. We can track your package from the moment it leaves our warehouse until it's in your hands. No foul-ups or goof-ups. We always ship your package using the most economical and reliable means possible. We are unable to ship to P.O. Boxes. GUARANTEED Same Day Shipping of in-stock items ordered by phone before 4:00 p.m. EST.
Customer Service & Feedback
Have a question about the status of an order that you placed or questions about placing an order with Protective Products? Call our friendly customer service staff at 1-800-789-6633 from 9:00 am to 5:30 pm Monday through Friday (Eastern) and a customer service representative will be happy to assist you. Or if you prefer, you may email the customer service department at info@protectiveproducts.com and your email will be responded to within 24 hours during the business week.
Terms and Conditions
We go to extreme lengths to insure the accuracy of the information on this website. However, due to our constant efforts to offer you the very best Surface Protection products, we must reserve the right to change product specifications without notice. Sales and/or Use Taxes will be collected in the states of Illinois and Georgia. For purchases shipped to other states, taxes are the responsibility of the purchaser. All orders are subject to acceptance.
Exchange & Return Policy
At Protective Products, we want you to be satisfied with your purchase. Returns or exchanges will be gladly accepted within 30 days of the original purchase, subject to the conditions below. Please call us at 1-800-789-6633 before returning any item. A customer service representative will be able to assist you and will issue a Return Authorization (RA) Number. Products returned without an RA number will be refused. Your RA number is only valid for 30 days. The RA number must appear on your return packaging label or on the outside of the box. All non-defective items returned for credit must be unused and are subject to a 20% restocking fee. All returns must be completed within 60 days of the date of invoice. Shipping is non-refundable. Credit for returned products will be issued only after return and evaluation is complete.
Lowest Prices and Satisfaction Guaranteed
Protective Products will not be undersold. We will beat any valid, advertised price or special on similar products. If you're not satisfied for any reason, just call. We'll make it right...it's a guarantee you can count on!
Largest Warehouse Inventory in the Industry
Two locations to serve you - Chicago and Atlanta. When you call our Toll Free Number your call is automatically routed to the Protective Products location serving your area. We have the largest warehouse inventory in the industry, virtually eliminating backorders.
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Chicago: 140 Kerry Lane Wauconda, IL 60084 Fax: 847-526-3377 847-526-1380 Serves These States: Alaska California Connecticut Hawaii Idaho Illinois Indiana Iowa Kansas Maine Massachusetts Michigan Minnesota Missouri Montana Nebraska New Hampshire New Jersey New York North Dakota Ohio Oregon Pennsylvania Rhode Island South Dakota Vermont Washington Wisconsin Wyoming |
Atlanta:
1065 Progress Circle Lawrenceville, GA 30043 Fax: 678-376-7577 678-376-7600 Serves These States: Alabama Arizona Arkansas Colorado Delaware Dist. Of Columbia Florida Georgia Kentucky Louisiana Maryland Mississippi Nevada New Mexico North Carolina Oklahoma Puerto Rico South Carolina Tennessee Texas Utah Virginia West Virginia |
